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Read the press release.

Why the merger?

Discover Goodwill of Southern & Western Colorado and Goodwill Industries of Denver have a long history of collaboration. We’ve always had a close relationship, and the idea of combining operations has been discussed on occasion. The conversations became more serious in 2018, and the initial reaction from both boards of directors was favorable.

The primary motivation for this merger is to better serve more people across Colorado. We believe that combining our resources makes good business sense and will help ensure the long-term sustainability of our mission-focused services and operations.

How will the merger impact Goodwill and people in Colorado?

Goodwill will be much stronger after this merger. Our combined resources will allow us to serve over 100,000 Coloradans each year, including adults with barriers to employment, individuals with developmental and economic challenges, seniors, youth, military veterans, farmers and ranchers. We’ll be able to help more people with job preparation, skills training, employment opportunities, and youth mentorship.

Most people may not realize that nearly 90 percent of our annual budget supports community programs, social enterprises and recycling efforts in all 64 Colorado counties. We operate more than 50 stores, donation centers and outlets, and we employ more than 2,700 Coloradans. All of that has a significant impact on Colorado’s economy and on the lives of the people we serve.

What does this mean for consumers?

Eventually all Goodwill stores in Colorado will have uniform discounts, return policies and other sales processes, but in the short term it’s unlikely that consumers will notice many changes. They will still find great deals and great service. The biggest long-term benefit for Goodwill customers is that we will be better positioned to meet the challenges facing everyone in the retail industry.

Will both organizations merge under one brand name?

While we have had discussions about unifying the brand at some point, we have not made any final decisions on what the name of our combined organization will be moving forward. For now, we will continue to utilize our respective brand names: Discover Goodwill of Southern & Western Colorado and Goodwill Industries of Denver.

Will the organizations co-locate or maintain independent offices?

We are one organization but will continue to deliver services to our local communities as “Discover Goodwill of Southern & Western Colorado” from a southern campus and “Goodwill Industries of Denver” from a northern campus. Donors can continue their local support in both Colorado Springs and Denver.

Will any stores be closing?

We routinely evaluate everything we do in the interest of operational, financial and mission sustainability but currently have no plans to close any retail stores or donation centers in relation to this merger. Our goal is to improve store operations and enhance customer service at every location across the state.

Will employees be laid off or will jobs be eliminated?
Like any successful organization, we review our operations and organizational structure to ensure that we remain the best stewards of our resources. While some employees may transition into different areas, no mass layoffs are anticipated. As a workforce development agency, Goodwill is committed to ensuring our people are equipped with the tools, training and guidance needed to successfully navigate career transitions.

Who is the CEO of the combined organization?

Karla Grazier has been appointed as President and CEO of the combined organization, and her primary responsibilities include overseeing daily business operations and strategic planning. Like other nonprofits, Goodwill is also supported by respected business leaders that make up a volunteer board of directors, which provides guidance and oversight to our combined organization. You can read more about Karla in her bio here.

Won’t being CEO in Colorado Springs and Denver be a difficult challenge?

Karla Grazier has been CEO of Discover Goodwill since 2010. She is the immediate past Board Chair for Goodwill Industries International and was appointed by Governor Hickenlooper to the Colorado Workforce Development Council. She is the most qualified and experienced business professional to lead us through this transition and beyond. Karla will be splitting her time between Denver and Colorado Springs, and the Goodwill leadership team will provide her with all the support she needs.

Where are all of your locations?

For a map of our stores in the Denver metro area and northern Colorado, please click here. For a map of our stores in southern and western Colorado, please click here.

What are the hours of your locations?

Stores in the Denver metro area and northern Colorado are open from 9 a.m. to 9 p.m. Monday through Saturday and 10 a.m. to 7 p.m. on Sunday. Stores in southern and western Colorado are open from 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 6 p.m. on Sunday. For more details about each location, please visit the northern map here and the southern map here.

What is the return policy at your stores?

We are in the process of updating our return policy for all of our locations across the state of Colorado. Stay tuned for more details! Until then, you can find the return policy of stores in the Denver metro area and northern Colorado here and the return policy of our stores in southern and western Colorado here.

When are the discount sales at your stores?

Eventually, stores across the state of Colorado will maintain the same sales schedules. Until then, you can find the sales calendar and daily color tag rotation for our stores in the Denver metro area and northern Colorado here. You can find the daily discount programs and schedules for our stores in southern and western Colorado here.

What is the color tag rotation at your stores?

We are working to establish the same color tags/rotations for our stores across the state of Colorado. Until then, you can find the daily color tag rotation for our stores in the Denver metro area and northern Colorado here. You can find the daily discount programs for our stores in southern and western Colorado here.

Will your prices increase?

We routinely evaluate everything we do in the interest of operational, financial and mission sustainability but currently have no plans to increase prices at our traditional retail stores. Thanks to our combined resources and continued emphasis on customer satisfaction, our customers can look forward to improvements and renovations at stores very soon.

What are your donation guidelines?

When you make a donation to Goodwill, you set into motion a circle of good that is transformed into empowerment for people in need. You can make an even bigger impact with every donation by knowing what we can and cannot accept before dropping off your items. Please take a look at our acceptable items list for the locations in the Denver metro area and northern Colorado here. Please take a look at our acceptable items list for the locations in southern Colorado here. You can also schedule at-home pick-up for high-volume or large donation items if you live or work in the Colorado Springs region. Learn more here. At-home pick-up services is not currently available in the Denver metro area and northern Colorado.

Where will my financial donations go?

When you make a financial donation to Goodwill, your contribution goes DIRECTLY to support Goodwill’s career development and community-based programs that more than 100,000 of Coloradans in need. Your support will also remain local. When you make a donation in the southern part of Colorado, that contribution will support our programming in the southern region. When you make a donation in the Denver metro area, you’ll be supporting your community in Denver. You can also designate your contribution to fund specific programs such as the Youth Career Development Programin Denver or the Possibilities Program in Colorado Springs. To make a financial donation for the programming in the Denver metro area, click here. To make a financial donation for the programming in the southern regions of the state, click here.

How can I shop online?

You can shop online for antiques, collectibles, electronics and more at shopgoodwill.com! Enjoy our easy-to-search interface with an ever-expanding inventory and rest easy knowing every purchase supports the most disadvantaged individuals across the state of Colorado. Items from both the Denver metro area and the southern part of the state are listed on shopgoodwill.com. We have reliable standard shipping, expedited options as well as in-person delivery available from our shared processing center in Colorado Springs. Shop now by clicking here.

What will happen to your mission programs?

By coming together and sharing resources and expertise, our combined organization will serve more than 100,000 Coloradans in need annually. We’ll be stronger together and create a better Goodwill for all Colorado. Learn more about the programming offered in the Denver metro area and northern Colorado here. Learn more about the programming offered in southern Colorado here.

Are you hiring? How can I apply for a job?

Goodwill is always hiring! Whether you’ll be working at a retail store, donation center, warehouse or one of two administrative campuses, YOU are changing lives for thousands of Coloradans in need every year. Click here for job openings based in the Denver metro area and northern Colorado. Click here for job openings based in the southern and western regions of the state.

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Retail and Donation Centers Holiday Hours
Christmas Eve: Close at 5 p.m. • Christmas: CLOSED
New Year's Eve: Close at 5 p.m. • New Year's Day: CLOSED
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